CALL OF DUTY: INFINITE WARFARE
A centralized place to discuss Infinite Warfare; report issues, get help, and much more.
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Every day, millions of people worldwide use and enjoy Activision websites, products and services. We appreciate your trust in our products and services. In order to provide you with great games and make them better, Activision will collect both personal information and non-personal information (collectively, "Information"). We take care of how your Information is processed and used.
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Whenever you use a Property we may collect, process, and combine Information; contact you from time to time; and provide you with customer service and other services you have requested. We may, from time to time, also disclose Information to Activision group companies, and/or share Information with suppliers and partners, in order to provide you with goods or services you have requested or online advertising selected by us.
2. ESRB Privacy Certified Program
As part of the ESRB Privacy Certified Program, we are subject to frequent audits of our Properties and other enforcement and accountability mechanisms administered independently by the ESRB Privacy Certified.
Whenever you visit Properties that display the ESRB Privacy Certified certification seal, you may request information about:
DISCLAIMER: Although ESRB Privacy Certified does not monitor non-English Activision Properties, Activision makes all best efforts to ensure that non-English Properties adhere to applicable data collection guidance and principles set forth by ESRB Privacy Certified, including adherence to the EU Directive.
If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact the ESRB at:
Attn: Privacy Certified Program
420 Lexington Ave, Suite 2024
New York, NY 10170
3. Information We Collect and How We Use It
Activision collects Information about you from you and other sources. We use and may combine that Information to operate, tailor content, personalize, adjust and improve our Properties, and to send you messages or personalized information about our games, your scores, new features and more, including for marketing and promotional purposes.
Information Provided By You
Activision may collect Information from you when you: (A) create an Activision account with a Property; (B) use our Properties; (C) participate in sweepstakes, contests and promotions; (D) use Activision customer service; (E) choose to receive newsletters on products and services, receive marketing emails, and/or participate in surveys; (F) buy Activision services or products online; (G) use “send-a-friend” functionality; or (H) allow sharing through Social Media.
A. Creation of an Activision Account
Activision will collect certain Information from you when you register with a Property. Personal information collected during registration includes your first and last name, email address and username. This personal information is combined with other Information such as your date of birth, country and information about your interests in and use of various products, programs and services and marketing preferences. Additionally, we will collect and may combine Information when you link a third party account (e.g., XBOX Live, PlayStation Network, and Steam) to your Activision account, and the use of certain Properties may require you to link a third party account to your Activision account. With an Activision account you may enjoy a tailored service and support across the Properties such as the community portals, email newsletters and the games you love and enjoy.
B. Use of Our Properties
Activision may collect, process, and combine data such as your age, gender, interests, name, email address, gameplay, marketing preferences, customer service, and device-related information.
Activision may also publicly display certain Information about you, including third party account information and gameplay information, on the Properties. For example, your PlayStation gamertag will be displayed on leaderboards if you are a top player in a certain Activision game, regardless of whether or not you have an Activision account. If you have synced a third party account with your Activision account, your gamertag may be made available to be searched by other users if you have not opted out of this feature. You may unlink the third party account or prevent it from being searched at any time through your Activision profile settings.
To provide fair gaming experience to all players, Activision uses anti-fraud technologies to prevent any cheating in our games.
C. Sweepstakes, Contests, and Promotions
D. Interact with Customer Service
In order to provide you with customer service and assist you with resolving any issues you may have, Activision may collect Information from you including your contact details, together with details of your customer service issue and its resolution.
E. Receive Newsletters on Products and Services, Receive Marketing Emails, and/or Surveys
Activision may offer you the ability to receive newsletters periodically by email about our products and services. At any time, you can manage your preferences from your account settings and stop receiving further newsletters by unsubscribing from the link in the footer of each email we send to you.
We may, from time to time, send you surveys in order to improve player experience with our games.
F. Buy Activision Products or Services Online
H. Social Media
You can interact with some Properties through social networking sites, such as Facebook and Twitter (or social media plug-ins and applications) ("Social Media"). When you interact with Activision and/or the Properties through Social Media you acknowledge that we may access your Information, solely in accordance with your Social Media privacy settings, and use it to tailor content, marketing, and improve and adjust user experience relating to Activision Properties, as well as (1) give you exclusive content; (2) personalize your online experience with us within and outside our Properties; and (3) contact you in accordance with applicable marketing preferences through Social Media or directly by sending you the latest news, special offerings, and rewards.
Information Provided By Other Sources
We may also obtain Information about you from other sources, such as Social Media, our vendors, partners, and network advertising companies, and combine that Information with Information we have collected from or about you. We only collect Information from other sources where they have confirmed to us they are legally entitled to share it with us.
4. Children and Parents
Activision does not knowingly collect or store any personal information from children under 13.
We recognize a special need to protect the personal information of children. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without parental permission, when online. Activision also recommends that parents familiarize themselves with parental controls available on consoles, mobile telephones, tablets and other devices they provide to their child and accompany their child if aged under 13 years of age when online. Parents should contact Activision immediately if they have any concerns. Please see the Contacting Us section below for further details.
5. Your Choices
You have choices over the Information provided by you and by other sources, and how that Information is used by Activision. You can exercise your choices by updating your preferences at any time and also by managing your settings on your devices and third party accounts.
Your Choices About Information Provided by You
If you do not want to provide Activision with personal information, then you can choose not to provide it. Please note that if you choose not to provide us with personal information, we may not be able to provide you with the relevant Activision product or service that you want. For example, without providing an email address, you will not be able to create an Activision account.
Your Choices About Information Provided by Third Parties
You may be able to control how third parties collect and share your Information by changing your preferences or opting out of collection directly with those third parties. Before disclosing Information to third parties, we recommend you check their respective privacy policies for further details.
Your Choices About Activision Using Your Information
You can exercise choices over how Activision uses your personal information and update your preferences at any time:
If you opt-out of receiving email marketing communications from us, please note we may still contact you occasionally about the status of your account, such as to inform you that your account may be expiring, or for other service related information.
6. Sharing Information
Activision shares Information:
Please note that any information, including personal information that you reveal in a bulletin board, message board, chat room or other public forum is publicly viewable.
Vendors provide goods and services (for example, billing, consumer services support, consultancy, information technology hardware and software) to Activision in order to support, operate and develop the Properties and to deliver marketing communications on our behalf. We do not share Information with vendors to use for their own direct marketing purposes or any other purpose without your consent, except those outlined above and to execute, deliver and/or improve the services they provide.
Other third parties may need your Information in order to provide goods and/or services you have requested, for example, to deliver Activision digital content you have purchased through your games console, mobile phone, or tablet.
We will disclose your Information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.
This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
We disclose your Information with third parties where we believe this is necessary to protect the vital interests of any person. For example, we disclose Information relating to an online account if we in good faith believe the user of that account is using it in ways that are harmful to others (e.g. making inappropriate contact with minors).
Sale of our business or assets
Separately, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, Activision's customer information including Information and communications may be transferred to our successor or assign.
Activision takes a range of security measures designed to help protect your Information. However, complete online and offline security can never be guaranteed, so you should always take care when sharing your information online.
Activision takes a range of security measures designed to protect your personal information and keep it confidential (unless it is non-confidential by nature, for example, publicly-available information like user generated content, leaderboard rankings, and scores, etc.). We also take steps to ensure that the personal information collected is protected from misuse and alteration. In addition, we request vendors who process personal information on our behalf to themselves take a range of security measures designed to help protect your personal information. However, the Internet by its nature is not a secure environment and the nature of security risks is constantly evolving, as are the technical and organizational industry standards relating to management of those risks. The complete security of any personal information collected, stored or used by us or our vendors cannot therefore be guaranteed.
8. Accessing Information
You can view, correct, update or request the deletion of your personal information in any of your Activision accounts at any time.
If for any reason you wish to view, correct, or update personal information collected about you, or if you want to deactivate your Activision account, simply access your Activision account through https://www.activision.com/ or another product or service as applicable and edit your personal information. You will need your password to access your personal account. You may also send us an email asking us to deactivate your account at firstname.lastname@example.org.
9. Contacting Us
Visitors from another country can send us an email at email@example.com, or write to us at: Activision Blizzard UK Limited of Ditton Park, Riding Court Road, SLOUGH, Berks, SL3 9LL, UK.
10. Important Notice
For privacy related information applicable to users who are California residents or based outside the US please see below.
11. California Privacy Rights
California Privacy Rights for Minor Users
We will be happy to review, update or remove Information and/or content as appropriate. Residual copies of Information and/or content that have been removed from your account and/or the Properties may remain in our backup systems for approximately one month. We may still retain your Information to resolve disputes, enforce our user agreement, or comply with legal requirements; in this case, your personal information will be blocked from use for any other purpose.
12. Disclosure to Users Outside the US
In addition, if you are a visitor to our websites or other online products and services from outside the U.S., the personal information you provide may be collected, processed and stored directly on, or transferred to, servers in the United States or other countries where Activision group companies or vendors maintain facilities or business operations.
Unfortunately, as of September 1st, 2015, we no longer offer Activision accounts to Russian based consumers.